Beauty Without Fuss

Saturday, 5 December 2009

Now, that's what I call service ...

So, after this morning's saga  of woe, I'd like to give a bit of a shout out to a brand that's getting nearly everything right, so step on down Sue Devitt and specifically to Niamh who is the Sales Advisor for the Sue Devitt counter at Harvey Nichols in London. 

A couple of weeks ago I had to take a phonecall whilst browsing on the shop floor when I was right by the counter, Niamh offered me a seat, let me take the call (and attempt to make a couple more) then stayed chatting for a while after, making sure things were okay.  I mentioned that I'd like to browse, and she happily just left me to play with the items, and stayed around answering any - and all! - questions that I had.  I pointed out that I had no intention of buying anything, as it was an accident that I was at her stand at all, and she was perfectly happy with that, gave me no pressure to buy whatsoever, and kept a personable and professional demeanour throughout.




She did give me a couple of samples of Microaquatic Primer though, which I've been using ever since, and I've been very happy with it, so next time I'm back in that part of town, I'll be picking up a bottle. It's fairly expensive, but it's silicone-free. I find it really soothes and smoothes my skin and it gives a great base for my foundation, no matter which foundation I'm using.  It also makes your skin appear to glow, even when you're using a matte base over the top, whether it be Rimmel, or something a little more high end.  It's great stuff. 

If MrLippie Santa is reading, I'd also like a couple of these and one of these.  In either Kilimanjaro or Serengeti, I'm not fussy! 

So, I'd like to say a big thank you to Niamh for restoring my faith in sales assistants recently, and let her know that I've already passed my regards on to Sue herself.
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3 comments

  1. Good service always reflects well on the company. :)

    Just now I was online with my friends from other part of the world and guess what, they were b*tching about the bad service at counters of a wellknown high-end makeup/skincare brand that seemed to be the same everywhere in the world. Needless to say we've been boycotting that brand.

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  2. Wow. Firstly..her products are fantastic so to get such service thats above and beyond is fantastic.

    Good on them for having an asset like Niamh!

    I have the eye intensifier pencil in Tanzania..heck im from there..i would have to get it wouldnt i :) and its a beautiful product. Love it!

    My wishlist is basically anything from her that has to do with tanzania..kilimanjaro, serengeti, then other african countries then other items that look great.

    Her blushes have been raved about for years by many...def a brand for the high end lovers to check out!

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