Now, that’s what I call service …
So, after this morning’s saga of woe, I’d like to give a bit of a shout out to a brand that’s getting nearly everything right, so step on down Sue Devitt and specifically to Niamh who is the Sales Advisor for the Sue Devitt counter at Harvey Nichols in London.
A couple of weeks ago I had to take a phonecall whilst browsing on the shop floor when I was right by the counter, Niamh offered me a seat, let me take the call (and attempt to make a couple more) then stayed chatting for a while after, making sure things were okay. I mentioned that I’d like to browse, and she happily just left me to play with the items, and stayed around answering any – and all! – questions that I had. I pointed out that I had no intention of buying anything, as it was an accident that I was at her stand at all, and she was perfectly happy with that, gave me no pressure to buy whatsoever, and kept a personable and professional demeanour throughout.
She did give me a couple of samples of Microaquatic Primer though, which I’ve been using ever since, and I’ve been very happy with it, so next time I’m back in that part of town, I’ll be picking up a bottle. It’s fairly expensive, but it’s silicone-free. I find it really soothes and smoothes my skin and it gives a great base for my foundation, no matter which foundation I’m using. It also makes your skin appear to glow, even when you’re using a matte base over the top, whether it be Rimmel, or something a little more high end. It’s great stuff.
So, I’d like to say a big thank you to Niamh for restoring my faith in sales assistants recently, and let her know that I’ve already passed my regards on to Sue herself.